Success Story
Release No.STELPRD4019537
, Jul 01, 2012 --

Outline of Need:

What makes an employee exceptional? There obviously are many ways but one certain indication is when an employee goes way above and beyond their normal job duties. This just recently happened with one Missouri employee!

How Rural Development Helped:

Because the electricity was shut off at a vacant house financed by USDA Rural Development, the sump pump was not functioning when the house started taking on water. The result was a flooded garage and basement area, which damaged carpets and drywall. Steve Gerrish, an RD Business Program Specialist, took it upon himself to try to salvage the house and protect the government’s interest.

The Results:

Steve Gerrish received a call at his home on a Saturday from a city official in the community where the house was located. He was made aware of the flooding in the house and the extensive damage that could result if something was not done and the water was allowed to stay in the home. He made the decision to take time from his busy weekend (he is a farmer as well) to address this situation.

Knowing a damaged house would compromise the owner’s ability to sell, he felt compelled to make sure it was not a total loss so he took immediate action.

Steve had the City of Shelbina re-set the electric meter so the sump pump could start operating. He took his own de-humidifier and 2 fans to the house to help dry it out. He also created a repair list so emergency repairs could be started immediately.

“When this situation presented itself to me, it was a matter of “doing the right thing,” said Steve Gerrish. “I feel fortunate that I was able to respond quickly.”

“It is employees like this that speaks to the dedication we have for our rural customers,” said Anita J. (Janie) Dunning, Missouri State Director. “I am very proud of Steve and what he was able to accomplish.”