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SERVICING OPTIONS AND BENEFITS OFFERED BY RURAL DEVELOPMENT’S CENTRALIZED SERVICING CENTER (CSC) (for use by SFH Direct Loan Borrowers) |
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How to reach CSC: |
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Toll Free Numbers – There are two toll free
numbers available to our borrowers and third party callers* (in English and
Spanish) |
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General Customer Service Inquiries: 1-800-414-1226 or TDD 1-800-438-1832 |
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Loan Counselors: 1-800-793-8861 When a loan is behind and/or if the borrower is interested in making
payment arrangements. |
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Written Inquiries: USDA/RD/CSC, |
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E-mail Inquiries: rdquestion@stl.usda.gov |
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Fax Inquiries: 1-314-457-4431 |
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*If CSC has written borrower authorization to
speak to the third party on file, loan level information can be provided. If
there is not authorization, only general questions the caller may have can be
answered. Written authorization can be faxed or mailed to the fax/address
above. |
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Payoff Information: |
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Interactive
Voice Response System can be accessed from 1-800-414-1226 |
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Customer (or
third party, with authorization) can obtain: Payment and Loan Information – Option 1 Pay Off Information – Option 2 General Information (Addresses and Phone Numbers) – Option 3 Customer Initiated Payment (free of charge) input information using a
touch tone phone – Option 5 |
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